Apologies Martin, I'm a little new to this system & struggling to determine exactly what type of Dynamics we're using (asked a few colleagues and the answer is just "Microsoft Dynamics"). There has been extensive customisation on it too and I have limited access so I can't see whether there are standard service/customer engagement options which may shed some insight. When I click on the about section of the software, it states Microsoft Dynamics 365, 2022 release wave 2 enabled.
By following the link above, I was able to complete the steps appropriately which suggests to me that it may be one of the Customer Service variants which hopefully will assist.
Using this "low-code" solution linked, have you had much success pulling specific data or record information from a lookup table?
Any help would be greatly appreciated
Kind regards
Matt