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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Integration dynamics C...
Microsoft Dynamics CRM (Archived)

Integration dynamics CRM 2016 on premises with AVAYA - IP Office R9.0

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Posted on by ShahXu 1,515

Hello everyone,

I want to integrate CRM 2016 with AVAYA - IP Office R9.0 with TAPI pro without using any third party tool. if any can tell me that how can i check if a call has connected to TAPI ?

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  • ShahXu Profile Picture
    ShahXu 1,515 on at

    waiting for an answer. anyone please

  • Community Member Profile Picture
    Community Member on at

    Hello Shahzeb,

    Building your own solution can certainly be done, but it can get pretty complicated.  My company is a DevConnect partner and we have integration to MSCRM 2016 for IP Office, which is both validated and sold by Avaya.  If you go down the path of building your own and decide to re-consider a 3rd party solution, please let me know.  

  • ShahXu Profile Picture
    ShahXu 1,515 on at

    well thanks, yes i have developed own solution to done integration.

  • Suggested answer
    kyleknab Profile Picture
    kyleknab 517 on at

    Consider leveraging Unified Service Desk if you want to integrate CRM with your telephony system.

    msdn.microsoft.com/.../dn864964.aspx

  • Community Member Profile Picture
    Community Member on at

    Hi Shahzeb, these days with SaaS driving down the price of software through mass adoption, you will definitely spend more doing it yourself. We recommend Dynamics Telephony (www.dynamicstelephony.com ) where you can get a full product (support, documentation, updates, full features, evolving product, compatibility with future CRM releases, etc. ) all for a few dollars a month. Why do anything else?

  • Community Member Profile Picture
    Community Member on at

    Hi Shahzeb,

    You might want to consider a 3rd party CTI connector for that. One that I know of is Tenfold, they can integrate MS Dynamics and Avaya. With their integration service you get features such as click to dial, call pop up, advanced analytics and a few more. You can check them out on the link below.

    www.tenfold.com/.../avaya

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