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Hi All,
Typically, when I select the NSF Payment option, the customer payment is reversed and the NSF fee is added.
But in this case, it gives me this error. I'm not sure if some setup is missing. We are using SKGlobal for the lockbox. I appreciate your feedback.
You need to map this journal, hope this helps:
https://docs.microsoft.com/en-us/dynamics365/finance/accounts-receivable/set-up-collections
Thanks, Saurabh,
After I set it up, the NSF fee is generated automatically. In my case, the fee is $5. What I'm confused about is, why it is hitting the AP account instead of AR? The customer should owe me an additional $5.
That's quite surprising because as i see journal is customer payment...Can you check posting profile or places where this account is mapped?
if still behaves in this way , suggest you to raise support ticket
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