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Transfer order under delivery error on POS

Posted on by 190

Hi All,

 

We are facing this issue on POS with transfer orders on intermittent basis. Does anyone know how to fix this? In HQ we cant go and update the under delivery of lines for every TO. In transfer orders parameter we have already enabled over and under delivery but there is not an option to set percentage. 

 

I have already raised the issue with MS. But its taking time. Any ideas anyone?

pastedimage1619425063977v1.png

  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Transfer order under delivery error on POS

    Hi Florian,

    We have put underdelivery percentage as 100 for all the items for now as it was suggested in Microsoft doc so I hope the issue doesn't arise

  • Mueckeflo Profile Picture
    Mueckeflo on at
    RE: Transfer order under delivery error on POS

    Hey Rutvik,

    I see that your case with us is still open and that the investigations are also still ongoing.
    In addition it seems that nobody else from the community has come across this issue ...
    And so do I.

    I am wondering if the issue re-ocurred or not?
    If yes, you might consider to enable the change tracking on the transfer orders to see, what user or process does change the data here.
    Would be good to know why the predefined values for over- and underdelivery are getting altered after the transfer orders have been created - what is in the end causing the issues you are having.

    Besides that, I fear I am not much of a help here...

    Still, I will continue to monitor this thread as well as you can always reach out to me if you think I might be helpful.

    Best regards,

    Florian

  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Transfer order under delivery error on POS

    Hi Florian,

    For every TO the underdeliver is always 0% for all the lines by default. PG team ran some script and that seems to have resolved the issue for now but it keeps happening. We are monitoring

    1. The affected TOs could be from any store and any cashier

    2. Only when the items are under delivered(shipped) for those lines, it shows error and that also only sometimes. Not for all the TOs.

    3. Only some items are affected but there is no pattern I believe. It happens with random items. It will only happen if shipped quantity is less than what was ordered

    Thanks for your help. I will PM you the ticket ID

  • Mueckeflo Profile Picture
    Mueckeflo on at
    RE: Transfer order under delivery error on POS

    Hey Rutvik,

    What happens if you create the transfer order on POS once again:
    ---> is the over- and underdelivery properly populated with the values from the product setup? Or is it again "00.00"%?

    What is and what is not true, e.g.

    1. Are the affected TOs are all from the same store/cashier/user/date etc. ?
    2. Are only a few items affected or are all items affected?
    3. In one of the affected TOs, are all lines using the wrong over- and underdelivery values, or only a few?

    Please do share the Ticket ID with me once again via private message so I can collaborate with my colleague.

    I have tried to utilize the consistency checker to see, if that will "repair" those wrong values, but it seems as if I do not succeed here. 
    In my case, the system didn't pick-up those discrepancies between item master data and transfer order as an error that requires fixing...
    Here are the settings that I am currently testing - the job is still executing:
    pastedimage1620655438242v2.png

    In case it'll identify the issue, I will try to fix it and let you know the outcome once it is done.

    Looking forward to your reply!

    Best regards,
    Florian

  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Transfer order under delivery error on POS

    Hi,

    We have done full sync already. Still issue re occurred

  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Transfer order under delivery error on POS

    Alright, we will do it tonight as 1040 job could interfere with store operations

  • Mueckeflo Profile Picture
    Mueckeflo on at
    RE: Transfer order under delivery error on POS

    Please do a fully sync and let me know if that resolves the issue.

  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Transfer order under delivery error on POS

    Hi

    We had restored DB 10 days ago and we are testing some new things so we cant restore right now.

    Product job is running from distribution schedule every day but we have not done full sync from many days

  • Mueckeflo Profile Picture
    Mueckeflo on at
    RE: Transfer order under delivery error on POS

    Since you cannot repro in Sandbox - I assume with a DB restore from PROD? - it might be coming from a data synchronization issue.

    Have you already tried to run a full sync for the "Products"-job?

    Looking forward to your reply!

  • Rutvik M Profile Picture
    Rutvik M 190 on at
    RE: Transfer order under delivery error on POS

    Hi Florian,

    Yes only some items are affected not all. And we are not able to reproduce this issue on Sandbox.

    The error is still there on some transfer orders. We need to manually go to each line and put under delivery percentage only then it will let us receive. And if we receive it like this on HQ then it would disappear from POS in inbound operations

    We are on 10.0.16. We are using MPOS but we also tried on CPOS. Same error. It would be great if you could take a look please? It has been a week now and no resolution. TrackingID#XXXXXXXXXXXXX

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