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Service | Customer Service, Contact Center, Fie...
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Cases resolved in working days

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I am trying to reported on cases and the time from when the cases was created to the case been resolved but not taking into account weekends and back holidays is this possible and if so what is the process 

Thanks 

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    on at

    Hi CLI,

    Maybe you can refer following link:

    Tip #1144: How to add business days - Microsoft Dynamics CRM Community 

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