web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Cases resolved in work...
Service | Customer Service, Contact Center, Fie...
Unanswered

Cases resolved in working days

(0) ShareShare
ReportReport
Posted on by CLI

I am trying to reported on cases and the time from when the cases was created to the case been resolved but not taking into account weekends and back holidays is this possible and if so what is the process 

Thanks 

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi CLI,

    Maybe you can refer following link:

    Tip #1144: How to add business days - Microsoft Dynamics CRM Community 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Suriyanarayanan V Profile Picture

Suriyanarayanan V 22

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 22 Super User 2026 Season 1

#3
Encore Business Solutions Profile Picture

Encore Business Sol... 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans