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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Cases resolved in work...
Service | Customer Service, Contact Center, Fie...
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Cases resolved in working days

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Posted on by CLI

I am trying to reported on cases and the time from when the cases was created to the case been resolved but not taking into account weekends and back holidays is this possible and if so what is the process 

Thanks 

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  • Community Member Profile Picture
    Community Member on at

    Hi CLI,

    Maybe you can refer following link:

    Tip #1144: How to add business days - Microsoft Dynamics CRM Community 

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Liquid error: Object of type 'Adxstudio.Xrm.Web.Mvc.Liquid.EntityReferenceDrop' cannot be converted to type 'System.String'. Liquid error: Object of type 'System.Boolean' cannot be converted to type 'System.String'. Liquid error: Object of type 'System.Boolean' cannot be converted to type 'System.String'. Liquid error: Object of type 'System.Boolean' cannot be converted to type 'System.String'. Tom_Gioielli 18 Super User 2026 Season 1

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Liquid error: Object of type 'Adxstudio.Xrm.Web.Mvc.Liquid.EntityReferenceDrop' cannot be converted to type 'System.String'. Liquid error: Object of type 'System.Boolean' cannot be converted to type 'System.String'. Liquid error: Object of type 'System.Boolean' cannot be converted to type 'System.String'. Liquid error: Object of type 'System.Boolean' cannot be converted to type 'System.String'. CU19070926-0 13

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