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Cases resolved in working days

Posted on by

I am trying to reported on cases and the time from when the cases was created to the case been resolved but not taking into account weekends and back holidays is this possible and if so what is the process 

Thanks 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cases resolved in working days

    Hi CLI,

    Maybe you can refer following link:

    Tip #1144: How to add business days - Microsoft Dynamics CRM Community 

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