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Anyone else experencing any issues Posting after installing GP 2010 SP3? We've had two instances of batches freezing up during posting in Process Monitor since install. Thanks.
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Ours used to be at least once a day. It is not quite that bad now. We have seen locks in SQL, but the resoultion we have at this point is to log into the citrix server and log off the user that is "hung" then delete their user out of GP. They then go to batch recovery and recover whatever they were posting. If the user is just running reports they can usually remove the processes in process monitor themselves. It is very annoying however, especially during close out because then it is a minimum of once a day but usually more. I have also have several instances where I have to go into the SY00500 table and release the batches by resetting the MKDTOPST and BCHSTTUS values.
Yikes, OK. We've had it happen once a day for the past week. We see locks in SQL and once we clear those it's fine but we're not sure why they're happening.
No everyone gave up and a fix was never found. If you are able to find one I would be interested. At this point even Microsoft gave up because we could not run NetMon without shutting down the server because it eats resources. They said if we could not run NetMon then they could not find an answer... I am very disappointed and the users are very dissatisfied with GP!!!!
Was there a fix for this? We're having a similar issue: community.dynamics.com/.../196313.aspx
Hi Tim,
Thank you for that information. I just want to make sure that we are providing the best support for our customers. So if you are being told an issue is not a bug when in fact it is I want to make sure you are not being charged for a case. We appreciate our customer's feedback which is why I wanted you to expand on this.
I reviewed the case and that is in fact by design as the module was only available on R2 media. When we release new modules in R2 (or often called Feature Pack) the only way to install that module is to download the new installation media. This is because the old media is not coded to have the new module. I do agree that the engineer could have set the case to be no charge as it was a information call.
When you run into an issue like this again please do not hesitate to reach out to a manager. They will be more than happy to discuss this with you on any chargeability questions. Please continue to provide this type of feedback to engineers, managers, or anyone else as we truly appreciate this.
I have had my differences with Support Engineers on finer points of definitions of "bug", "feature" and "by design". See case 111121351803378 - which was chargeable. There is still no KB that I can find - how many other similar cases logged and charged? The policy you are quoting is Microsoft's published policy. I am expressing *my* opinion, some share it, some do not. It can certainly be changed.
I have received excellent support when required. One of your collegues, Lee Sveinson, went above and beyond to answer my issue on a 4th of July holiday. Your contributions (along with others) to this forum are certainly appreciated by many (including me).
Thank You!
Tim
I confused Tim on what you are referring to regarding bugs. If you report an issue and it is determined to be a bug we never charge someone for that case. Could you expand on what you meant?
Holly,
I'm happy to help. I do not have a case open - until Microsoft changes the way that bugs can be reported, I refuse to use their Support systems for this type of issue (only inconvenience and there is no data loss). I will file a case only when absolutely necessary or while at Convergence.
We are self-hosted here - but on a larger scale than some. 4 (soon to be 5) companies, 4 domains, 100+ users, multiple Citrix servers with load balancing, VPN access.
If Kelly (or any other Microsoft person) asks, I would certainly provide information.
Tim
Tim, also are you hosted or just Citrix within your organization? If hosted do you mind telling me where your hosted?
Johnathan, yes Rick and I work together and there is a case assigned to Kelly. I have alerted her to this post so that she is aware that others are having this issue. My email from her says that she is also working with Curt. We have had this case open for about 3 months and Microsoft, Cerner and Tribridge are all working to resolve, but until we can create the issue on demand or capture something as it occurs we are just throwing darts at a dart board trying to find a fix.
Tim, I am glad I am not alone. Now maybe with all of us working together we can resolve this issue once and for all! I too have lost the respect of my users and it makes it very hard. Many of them have not been happy with the GP product since we purchased it, and now this makes them dislike it even more. I can't even say to them for certian what the issue really is to defend the product. I am very pro GP, but now I can't get the users on board. In their eyes this is a GP issue and there is no way to show them it is or is not. As I said above we have been throwing darts at the board for quite some time now. Do you have a open case as well? If so maybe we can get Kelly linked to all of the cases and work as a team!
As Rick posted yesterday, is anyone else having this issue? If any of you hear of others having the issue then we can pull all of those people in too. I say the more the merrier! LOL I wish I could have attended GPUG to see if we could find anyone else having the issue...
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