Anyone else experencing any issues Posting after installing GP 2010 SP3? We've had two instances of batches freezing up during posting in Process Monitor since install. Thanks.
*This post is locked for comments
Do you have 3rd parties installed? If so try removing them and see if the issue still happens. Also did you upgrade your Reports.dic file after the upgrade?
Yes we have 3rd parties and yes we upgraded the reports.dic. I can't unistall the 3rd parties and they are part of our processes here and it would mess up even more. We have actually even rebuilt reports dictionaries. This is happening with AP, GL, Cash Mangement, and Payroll. We are going on 3 weeks now and pulling our hair out!
Hi Holly,
Thanks for the update. I would recommend that you open a support case however I must let you know that the support engineer will probably want you to remove the 3rd party products as one of the first steps to rule them out.
Yes there is a support case open but I have to keep going through Tribridge. I would love to just talke to someone at Microsoft directly so we can get this resolved! The case is MS Incident # is 112072586038391
Holly, have you ever found a solution to this? We also just upgraded to SP3 and seem to be having the same problem.
No Curtis, we have not. This has been going on for 3 months. No one can figure out what is going on. Have you contacted Microsoft? They think we are the only people with this issue so they say it is not a GP issue... Please do contact them so they know it is not just us! I am going to direct our contact to this link so she will know.
Do you know if there are any newer updates than SP3? I have heard some people on the forums mention SP4 and SP5.
I have contacted Microsoft and waiting for them to get back to me. Our initial issue was Dynamics was taking like 10 minutes to load after you logged in. Upgrading to SP3 fixed that but now we're seeing this issue pop up. Grrrrr.
Is your issue only with posting? We have found that even SmartList and standard reports will hang as well. The posting hangs at the step where it would print a journal. We have had our hosting company looking at the printers, the Citrix server, how Citrix maps the printers and if the connections are lost. I don't really think that is the issue at this point. 3 months of it is driving us all NUTS. Most times the batches that are posting will go to batch recovery, but when they don't it is a pain to take down the system to recover it. Also as a result of this issue, we lock out the entire system using Rockton's tools when we are processing payroll so that no one can access the system except payroll. It is not very efficient, but keeps it clean because when Payroll locks up it is easier to just restore the DB. Feel free to contact me holly_tennyson@smhwecare.com.
As far as I know but it's hit or miss. I am the IT guy but i don't use Dynamics so this is though for me to troubleshoot, i just have the information from the couple of people that use it. I have yet to actually see the crash in process.
I'll let you know if I hear anything from Microsoft that may be helpful to you.
Curtis, I am also the IT "guy". LOL Just an FYI - you will NEVER see the crash in process. It is very hit or miss. Some days we have none and others it is all day long. We have also seen where one user can post a JE, then hang on the second JE. We kill the user she batch recovers that JE and then tries to post a third JE and hangs. It will be good to team up and get this on the top of the radar with Microsoft. I have Kelly Youells assigned to my case. I have sent her the link to this thread, but I think she is at GPUG.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
