Skip to main content

Notifications

Announcements

No record found.

Customer Insights - Journeys forum

Can CRM send HTML emails without any additional configuration?

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

We are looking at alternative ways to send emails, and a suggestion from one of our account managers came up with sending emails from CRM instead of ClickDimensions. We are aware that we cannot send images or anything fancy in the CRM emails, but we are wondering if we can send HTML ones without any additional configuration? 

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,014 Super User 2025 Season 1 on at
    RE: Can CRM send HTML emails without any additional configuration?

    Hi Jenny Porea,

    You can send marketing emails from Dynamics 365 for Marketing. These emails can include design elements such as text, images, dividers, buttons, content blocks, videos, custom code, marketing pages, events, and surveys. Read this article for more information on this feature.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans