Skip to main content

Notifications

Microsoft Dynamics RMS forum

RMS Alternatives

Posted on by Microsoft Employee

Since RMS is officially discontinued and reached the “phase of extended life, we need to find an alternative and start evaluating the product.  

Apart from below ERP & Retail Management Software, any cloud based alternative experts could suggest ? 

- Dynamics AX (a.k.a AX7)

- Retail Essential  (SMB)

*This post is locked for comments

  • Suggested answer
    Masudalex Profile Picture
    Masudalex 5 on at
    RE: RMS Alternatives

    RMS billing Solution & Billing pos - Guide for use Restaurant Management System.

    The Most Complete Restaurant Management System. The Guide to Lean and Efficient Restaurant billing Management system . In a Cost & Margin Control. Increase profit. Manage Multiple Sites. Highlights: Free Demo Available, Chat Option Available.

    www.bdtask.com/.../a-complete-guide-of-restaurant-pos-system

  • Tflach Profile Picture
    Tflach 5 on at
    RE: RMS Alternatives

    Here's another option to can try. bepoz.com/.../

  • Kevin Antosh Profile Picture
    Kevin Antosh 1,645 on at
    RE: RMS Alternatives

    Summary of what the 430+ retailers that I've worked with specific to their plans regarding the "end of life" date for Dynamics RMS/HQ (and this includes Goodwill's in Washington State, Tennessee, and Florida): www.pospondering.com/.../what-microsoft-rms-users-are-doing-for.html

  • Kevin Antosh Profile Picture
    Kevin Antosh 1,645 on at
    RE: RMS Alternatives

    Updated in depth video comparing Microsoft Dynamics RMS with Retail Management Hero and Cloud Retailer which both offer significant discounts for RMS users as well allowing retailers to not have to start from scratch with a new POS system: www.youtube.com/watch

    Please let me know if you have any questions or comments.

    Thanks!

  • Kevin Antosh Profile Picture
    Kevin Antosh 1,645 on at
    RE: RMS Alternatives

    Hi - I've had a pretty even split between RMS users upgrading to RMH (or waiting on RMH Central to upgrade) and upgrading to Cloud Retailer. Both programs offer large up front discounts for RMS users and allow the migration of the existing data in RMS. Here is a video comparing RMH and Cloud Retailer as upgrades from RMH: www.youtube.com/watch - I've worked with several Goodwills over the years in ID/MT, MN, and TN. Thanks!

  • Kevin Antosh Profile Picture
    Kevin Antosh 1,645 on at
    RE: RMS Alternatives

    Hi - I've had a pretty even split between RMS users upgrading to RMH (or waiting on RMH Central to upgrade) and upgrading to Cloud Retailer. Both programs offer large up front discounts for RMS users and allow the migration of the existing data in RMS. Here is a video comparing RMH and Cloud Retailer as upgrades from RMH: www.youtube.com/watch

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: RMS Alternatives

    We have implemented Retail Management Hero in our 3 art galleries here in San Francisco with mostly good results. Since RMH uses the RMS database, initial setup is a breeze compared to a lot of other competitors. The biggest issue we've run into is that RMH will not display RMS journal receipts. Microsoft apparently uses an encryption on journal receipts that Retail Realm cannot use. This also goes the other way; since RMS cannot render RMH journal receipts, you cannot view them from the HQ (as you will still have to use the RMS HQ at the time of writing. RMH Central has not been released.)

    RMH handles transfers a little differently than RMS in that when you receive a partial transfer, there is no option to close that transfer and automatically created a new transfer with the remaining items. This caused some confusion during our transition and was the source of multiple inventory errors.

    In our other company, we've just started implementing Lightspeed Retail as that is more suiting to the needs of those stores. We are losing direct access to our sales history, but we expect to retain customers, products, and vendors.

    It mostly comes down to if you want to keep an on-premise installation, or if you want to move to a SaaS model.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: RMS Alternatives

    Scott,

    So with "support" for RMS at end of life could you please suggest some viable alternatives.  Microsoft products and/or non-Microsoft product.

    Sincerely,

    W.L. Green

    IT Director, Goodwill Industries of South Texas, Inc.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: RMS Alternatives

    Check out realtimepos.com

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: RMS Alternatives

    Hello,

    Thank you for the question.

    Please note that RMS is not discontinued, it is simply no longer in mainstream support. This simply means that there will be no new customers, but existing customer's on a active support plan can purchase additional Store Operations and Headquarters licenses.

    In addition, no additional updates for RMs are expected, unless a major security flaw is identified.

    Thank you,

    Scott Wardzinski

    Microsoft Dynamics RMS & POS Support Engineer

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,818 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,147 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans