Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Unable to install Marketing application on production environment

(0) ShareShare
ReportReport
Posted on by 5

Hi,

Having issues installing dynamics marketing application on a new environment created. I was able to install sales enterprise and CRM hub. I am having trouble configuring the Marketing application. When I go into https://admin.powerplatform.microsoft.com/resources and go to Dynamics 365 applications and select Dynamics 365 Marketing Application and click on manage, it navigates to a Marketing administration portal but comes back with the information "We couldn't retrieve some required information about your application setup. Please try again." and a blank page.

My account has global admin rights and and I have made sure all the pre-requisites mentioned in the Microsoft marketing setup are met. Can anyone please advise what could be the issue here? 

Thanks.

  • Suggested answer
    RE: Unable to install Marketing application on production environment

    Hello Adarsh,
    There could be different issues causing this failure including licensing, and this will require deeper investigation. I will suggest you raise a ticket to Microsoft support Marketing team for assistance.

    Thanks,
    Michael Ogunsola

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,971 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,846 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans