Unable to install Marketing application on production environment

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Posted on by Adarsh M

Hi,

Having issues installing dynamics marketing application on a new environment created. I was able to install sales enterprise and CRM hub. I am having trouble configuring the Marketing application. When I go into https://admin.powerplatform.microsoft.com/resources and go to Dynamics 365 applications and select Dynamics 365 Marketing Application and click on manage, it navigates to a Marketing administration portal but comes back with the information "We couldn't retrieve some required information about your application setup. Please try again." and a blank page.

My account has global admin rights and and I have made sure all the pre-requisites mentioned in the Microsoft marketing setup are met. Can anyone please advise what could be the issue here?

Thanks.

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Michael Ogunsola on at

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Hello Adarsh,
There could be different issues causing this failure including licensing, and this will require deeper investigation. I will suggest you raise a ticket to Microsoft support Marketing team for assistance.

Thanks,
Michael Ogunsola

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