web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Customer Voice: Embedded Survey Pop-Up

(1) ShareShare
ReportReport
Posted on by 5

Hi all, I am trying to create a survey on my website, but I am having some challenges with it and it's really starting to get to me. I am hoping to set the following rules for it:

  1. I am hoping the survey will pop up after 15 seconds instead of immediately after a page loads

  2. The frequency of pops-up should be at random which means the survey won't show up every time a visitors land on the page

  3. Once a user submit a response, they won't see it again.

  4. Also, if I decide to make it a pop-up, is there anyway I can modify the size of it?

I tried looking everywhere on the customer voice but I don't see anything related to such setting. Does anyone know where or how can I make these rules?

Thank you all in advance!

  • Arjun N Profile Picture
    Microsoft Employee on at

    Hi Claireho016,

    It will be possible if you can host the embed survey on a panel / popup that you can control the visibility and frequency. Today we publish events such as page loaded, page closed or page submitted that you can intercept to manage the experience.  So with the panel/popup that you control you should be able to accomplish 1, 2 and 3 above. Regardign #4, if you can file a support ticket for Customer Voice, we should be able to help you with that.

    Regards,

    Customer Voice Team

  • claireho016 Profile Picture
    5 on at

    Hi team, thank you for getting back! Would you have any guide/reference I can refer to regarding how to accomplish #1, 2, and 3? Thank you so much!

  • owenbuild Profile Picture
    5 on at

    I'm trying to listen on the host page for the submit event on a Customer Voice form embedded in an iframe. I've just seen the comment here: "Today we publish events such as page loaded, page closed or page submitted that you can intercept to manage the experience."

    Is this still true and, if so, how is it done? I can't find documentation on it anywhere.

    Thank you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 109 Super User 2026 Season 2

#2
Syed Aqib Raza Profile Picture

Syed Aqib Raza 88

#3
ParthPatel249 Profile Picture

ParthPatel249 82

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans