Why does the e-mail not send?

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Posted on by Community Member Microsoft Employee

I have created an On-Demand Process in MS Dynamics CRM 2011 that sends an e-mail from the Leads view. When I view the Closed Activities for the lead after starting the Process, the e-mail is listed however, it has not been sent. A message at the top of the view says <This message has not yet been submitted for delivery. For more information, see help.> After reviewing the information in the help, and setting up the information as required, the e-mail still does not send. Any ideas how I can fix this problem?

Tks.

Diane Doucet

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Answers (2)

Community Member Microsoft Employee on at

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RE: Why does the e-mail not send?

You may want to check the E-mail Access Configuration settings for the CRM users.
Lulu Labelle 35 on at

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RE: Why does the e-mail not send?

I'm trying to send an e-mail via workflow and the sender is a ModifiedBy, in this particular case a colleague of mine who regularly sends mails via the CRM connected to Outlook. Just in this case the mail stays in the CRM with the message "This message has not yet been submitted for delivery. For more information see help." I really don't understand why.
Laura_B on at

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Re: Why does the e-mail not send?

Hi,

I have the below option ticked:

Allow Microsoft Dynamics CRM to send e-mail using Microsoft Dynamics CRM for Outlook.

Are there any other options i need ticked?

Thanks
Gus Gonzalez 27,113 on at

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Re: Why does the e-mail not send?

Laura,

Check your outlook options for CRM, there is a checkbox that allows CRM emails to be sent by Outlook. If this is not enabled then the emails get stuck.
Laura_B on at

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Re: Why does the e-mail not send?

Hi,

Can I add another question into this thread - regarding the same topic.

I am having the same problem, I have followed some of the steps above however I am getting the emails that should be going out getting stuck in my outbox.

Do you need an email router? Even if every user has Microsoft for outlook?

Thanks
Gus Gonzalez 27,113 on at

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Re: Why does the e-mail not send?

Diane,

Can you mark one of the answers as Certified?

This will remove this post from the "Unanswered Questions".

Thanks. :)
Community Member Microsoft Employee on at

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Re: Why does the e-mail not send?

I had not set the Email Router. That worked! Thank you for your reply.

Diane
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Gus Gonzalez 27,113 on at

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Re: Why does the e-mail not send?

To Add to Frank's question above, if the User is configured to use Microsoft Outlook as the Outgoing Email App, which user is set as the Sender on the Email Activity inside the Workflow?

Is it a static User Account or a Dynamic Field (I.E. ModifiedBy)?

Does this user (s) have the CRM client for Outlook configured and installed? Is Outlook running?

If the user is configured to use the Email Router, can you check the Email Router Configuration to ensure the User is listed and passes the Outgoing test?

Obviously, the first step is the one detailed by Mr. Lee above, can that user send emails from within CRM manually?
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Frank Lee 4,616 on at

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Re: Why does the e-mail not send?

If you created a regular email (no workflow) does it go out? Has that user been setup with Email Router or Outlook email?