After upgrading MS CRM from 8.2 to v9 we are facing issue with ribbon bar where buttons are disappearing randomly. Anyone please help me out in this one if any of you have faced the same issue.
Please find below screenshot for the same.
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Check if there’s a pattern while it’s happening. Any specific user/browser/machine? Cache clearance/local storage removal will help to diagnose.
Verify the elements inspector using browser developer toolbar. You can find the difference when it’s greyed out vs ordinary. Console will reveal any exceptions due to broken script.
Finally you can log ticket with MS support for assistance.
Hi ,
Did you checked is there any JavaScript errors when this happens?
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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