How to not allow PO cancellation when there has been a receipt

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Posted on by MN-27061857-0

How do you put a 365 system stop/error in place when a user is trying to cancel a PO when there are receipts?

thx!

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André Arnaud de Cal... 301,231 Super User 2025 Season 2 on at

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Can you elaborate on your question, please? What is the exact scenario? What do you mean by canceling a PO? Is it canceling the backorder quantity or canceling the whole order?

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MN-27061857-0 11 on at

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Cancelling the whole order.

The scenario:

Product received on PO-123 (one line / one item #) from vendor ABC. AP received an invoice from vendor XYZ, ABC's sister company. AP informs procurement that invoice cannot be processed, procurement cancels PO-123 & creates PO-789 with vendor XYZ (one line / same item #)

AP still cannot process invoice bc PO-789 does not have a receipt. AP requests Materials to receive on PO-789. Materials confused as they just received that item a few weeks ago & it is not a high volume item. Materials is displeased as cancelled PO-123 automatically reversed the receipt & in turn, made inventory inaccurate for several weeks and would have caused an exception if that item was captured in an internal audit inventory audit.

What can be done in 365 to stop a PO from being cancelled that has a receipt on it.

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Dogan Adiyaman 698 User Group Leader on at

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This scenario is still not clear for me.

It sounds like that you have a business process problem since you need to re-do the order again.

Additionally, you cannot cancel a received order, you need to cancel the product receipt first.

There must be a customization that allows you to cancel the PO which has a product receipt.

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Ramit Paul 22,799 Most Valuable Professional on at

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Hi,

Like Dogan explained, we cant cancel the PO if there is Receipt, please check once again and kindly share the issue in detail, we will help.

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