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A customer placed an order and paid for it online last week. The order made it in to GP, but the payment didn't (via econnect).
Normally the payment is automatically added to a batch, but this particular payment is nowhere to be found.
Is there a way of tracing where this payment is sitting?
I've checked the RM10201 table, there are other payments from the same day waiting to be posted (within a batch).
It maybe a coincidence but the server was offline (for maintenance) when the payment was made
Any help would be appreciated
Regards
Mark
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