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At the time of retail statement posting we are getting a prompt with message "The journal name configuration is not set to One Voucher. This can cause voucher balance issues. Are you sure you want to continue?"

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Posted on by Sunilkumar

At the time of retail statement posting we are getting a prompt with message "The journal name configuration is not set to One Voucher. This can cause voucher balance issues. Are you sure you want to continue?"

This prompt is being displayed only after 10.0.26 upgrade.

Any idea how to fix this or if this can be handled via configuration?

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Ramune on at

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RE: At the time of retail statement posting we are getting a prompt with message "The journal name configuration is not set to One Voucher. This can cause voucher balance issues. Are you sure you want to continue?"

Hi Sunil,

We have seen errors with ‘voucher do not balance’ when posting the statement. And these errors came for many reasons, but most of time they were related to multiple vouchers were being created for one invoice when a payment was done in one currency and change was given in another currency (or multiple currencies are included in one statement, or there are different currency exchange rate types). Since there were multiple vouchers they were not balancing out correctly with the invoice, and thus an error was happening while attempting to post those payments. This was because the payment ledger journal did not have the new voucher field set to one voucher number only.

We have some blog article written, where you can see our recommended setting:
(+) Posting retail statement you might have an error - Dynamics 365 Commerce Forum Community Forum

e.g. Payment journal ARPay the value of ‘New voucher’ recommended to have as ‘One voucher number only’ instead of ‘In connection with balance’:

To avoid such errors, we have done some changes in 10.0.27 where by posting statement manually the pop up message will appear:

This pop up message will appear posting statements manually. This will not impact batch execution.

There should not be any harm in following our suggested configuration, specially if customers don’t perform payments with multi currencies.

This setting will only change the behavior of journal posting if and only if there are multiple currencies in the journal.

I hope this helps.
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Sunilkumar 96 on at

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RE: At the time of retail statement posting we are getting a prompt with message "The journal name configuration is not set to One Voucher. This can cause voucher balance issues. Are you sure you want to continue?"

This prompt will appear for manually posting statements. This will not impact batch execution.

To turn off this prompt, this can be done at the commerce parameter > Posting > Customer payment journal.

Select the appropriate journal and change the New Voucher type From In connection with Balance to One voucher number only.

This setting will only change the behavior of journal posting.

Thanks,

Sunil
Bharath jain 1,139 Super User 2025 Season 1 on at

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RE: At the time of retail statement posting we are getting a prompt with message "The journal name configuration is not set to One Voucher. This can cause voucher balance issues. Are you sure you want to continue?"

Hi Sunil,

That is just a warning, you can still go ahead and post the statement.

However, lets wait if someone has a solution for that.

Regards,

Bharath Jain.