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Microsoft Dynamics CRM (Archived)

Automatically remove record from queue when it is assigned to the user.

Posted on by Microsoft Employee

Hi,

I have one requirement,when the record in queue is assigned to any user or team,the record should be removed from the queue automatically,record should no longer be visible in that queue.how can i achieve this

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  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman 18,108 on at
    RE: Automatically remove record from queue when it is assigned to the user.

    Refer this:

    community.dynamics.com/.../how-to-remove-email-queue-item-from-queue-in-microsoft-dymamics-crm

    Regards

    Rajkumar Rajaraman

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