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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Popup Notification Is ...
Service | Customer Service, Contact Center, Fie...
Answered

Popup Notification Is not coming In field service Mobile App instead it is coming Power Apps

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Posted on by Unbeatable2 25

Hi

we are using this field service mobile app and we are not receiving any notification

pastedimage1635746485570v3.png

I have received a Notification when I install the power app on My Mobile device but the Problem is Notification is not coming in the field service Power app.

so I have used this documentation through which we have created a flow

https://www.inogic.com/blog/2021/02/push-notifications-for-dynamics-365-apps-and-canvas-apps-power-apps/

and by installing the power app we received this notification

pastedimage1635746334994v2.png

But here while we tap this notification we did not redirect to the record

Instead of the record, we see this below screen

pastedimage1635746229792v1.png

Any help would be great!!!

Thanks

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Popup Notification Is not coming In field service Mobile App instead it is coming Power Apps

    Hi,

    Please refer to the following two documentations to know how to enable push notifications for Field Service Mobile.

    Enable push notifications for the Field Service (Dynamics 365) mobile app | Microsoft Docs

    Push notifications in Field Service Mobile | Microsoft Docs

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