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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Add Items in POS has e...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Add Items in POS has error: We cannot process your request at this time. Please try again later.

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Posted on by CU22110716-0 4
Hi all,
 
When I add any item to sales in POS I receive this error: "We cannot process your request at this time. Please try again later." Can anyone advise me with this?
Several error I can capture at Event view below:
- The Retail Server Request with request id '*-dff8-e69a-8f0b-*' and request url 'https://*-rs.su.retail.dynamics.com/commerce/Carts?api-version=7.3' failed.  Error: We cannot process your request at this time. Please try again later., Status code 500.
- Interceptor 'OperationRequestInterceptor.onInterceptedAsync' failed on the runtime. Error: '(SCRUBBED)'.
- Adding products to the cart on the SearchViewModel finished failed. Errors: (SCRUBBED) .
- Command with id ProductSearch_addItemsToCartAndNavigateToCartCommand execution failed. Error Code: Microsoft_Dynamics_Internal_Server_Error. Error Details: (SCRUBBED)
Categories:
Dynamics 365 Commerce
I have the same question (0)
  • Suggested answer
    Ansar Basha Profile Picture
    Ansar Basha 1,584 on at
    Hello,
     
    Are you using Self hosted scale unit? Can you verify health check from below URL in browser:
     
    syntax: https://pcname:portno/RetailServer/healthcheck?testname=ping
     
    Looks like Scale unit is not connected to HQ, Do you have Offline installed?
     
    Regards,
    Ansar Basha.S
  • Lucas1122 Profile Picture
    Lucas1122 7 on at
    Hi Ansar,
     
    It's the first time my environment install POS device with 10.0.37 - Modern POS (without offline support). I can add get new item assortment with price to POS but unable to sell it...
     
    Lucas
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    That looks like a generic error. Looks like Channel Database is missing some information related to the product you are trying to add. This could be either due to configuration issue or data being not fully updated. You can use the Channel merchandising configuration validator to confirm if you are missing any configuration.
     
    In either case, try pushing 9999 full sync to the channel database and repeat the operation you are trying on POS.
  • Lucas1122 Profile Picture
    Lucas1122 7 on at
    Thanks Shaeeque, I guess that makes the issue resolved. 
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    @Lucas1122​​​​​​​ I am happy that it helped. Could you please mark the answer as verified so that it will help other members who are facing the issue.

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