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Microsoft Dynamics CRM (Archived)

Email Attachments still take CRM DB space post integration with Azure Blob storage through Attachment Management App

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Posted on by Microsoft Employee

We have been recently testing the D365 CRM integration with Azure Blob storage. Installed the latest solution of Attachment Management (1.8.0.3) for the same from marketplace. Setup the Azure Blob storage account and provided relevant information in 'Azure Blob Storage Setup'. Created separate containers for notes and email attachments.

The Notes attachments are working as expected (Stored in Blob storage & shows file size = 0 in Advance find when validated) 

But the Email attachments although are being stored in Blob storage but they still reflect within the CRM DB as well (validated using the same file size validation).

While analysing noticed that for Notes Annotation when a attachment is uploaded in CRM - 2 system jobs run one create notes annotation plugin executes (probably storing the attachment in blob storage account) and then an update notes annotation plugin executes (probably that removes the attachment from CRM DB post successful execution of create plugin). In contrast for Email attachments only a single create attachment plugin is executed. There is no update plugin for email attachments as part of the managed solution imported. I am not sure if that is the issue, as i did not come across any such issue in the solution of the app on internet.

Any pointers as to why this could be happening? Really appreciate any inputs on this. 

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