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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Adding Outbound Entiti...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Adding Outbound Entities to Real Time Navigation

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Posted on by mcrthomas 166
We use Real Time Marketing for all our emails and journeys. However, we have to switch to Outbound for Social Posts and Forms. I noticed that within Power Apps I can add additional Dataverse Tables to the Real-time navigation pane. Are there any known issues with adding outbound marketing tables to Real-time marketing?
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  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    As you said, we were able to edit the Dynamics 365 Marketing app to add the side options that were originally on the OBM page to the RTM, and here are the results of our testing.

     
    We didn't find let any issues during our testing, but we don't recommend mixing OBM and RTM tabs. Microsoft has also mentioned in the official documentation that it will focus on RTM functionality in the future, you can try Move from outbound marketing to Customer Insights - Journeys by referring to the playbook in the link below.
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-move
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    May I ask if your problem has been resolved?
     
    Do you still need us to follow up on this issue, please contact me if you have any questions about the solution I proposed.
     
    Best Regards,
    Rudy Zhang
     

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