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Hello,
We are using CRM online, latest update.
On clicking Existing Contact and Existing Account (on the ribbon in LEADS) it shows the following error:
Any help on this please?
Thank you.
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Hello,
One of the technician from Microsoft was getting the same error in their test database.
It is definitely a bug which could be resolved in next minor update as said by the technician.
Hoping, it would be solved soon.
Thank you.
I'm getting the same error - started happening out of nowhere. This workaround works, but not a permanent solution. Huzefa, did you get any feedback from Microsoft?
Hi,
If there is solution, please kindly update here.
Thanks.
BR,
Judy
Hello,
Yes that is the only workaround. Have already done this.
Still the error should not occur. Have raised a ticket with Microsoft.
Thanx.
Hi,
I have the same issue with you. When I click the "Execute" button of the two fields, the error window pops up.
The workaround for me is that,
1. Click the “OK” button of the error message window.
2. Click "Look for more records", then it will work as usual.
Hope it will help you.
BR,
Judy
Hello,
I can select account and contact from other entity.
Yes I have posted other question as well.
Thank you.
Just saw your other questions. It does look like you are having problem with the account/ contact entity lookup itself.
In addition to Alex suggestion, can you check if you are able to select the account/ contact from any other entity? If yes check if you have the same lookup view set.
Hope this helps.
Hi,
What you can do
1. Let's turn off all the java script
2. try in different browsers.
if above didn't work, i suggest you to raise a ticket to Microsoft.
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