VOIDED CREDIT CARD RETURN DOC FOR SALES CUSTOMERS

(0) Share

Report

Posted on by Cheryl Thatcher

205

My AR clerk made an error on a return, which was giving a credit card refund to a customer. We voided the return. Everything looked good in the sub-ledger. The return showed a debit and a credit to the checking account. However, the negative payment is showing in our deposit window, but the offsetting positive payment is not showing. Any idea why this happened or how I get rid of it?

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (2)

Verified answer

Mahmoud Saadi 32,738 on at

Like (1)

Report

I usually use the "Clear unused receipts" type on the Bank Deposit entry to get rid of specific receipts.

Was this reply helpful? Yes No
Verified answer

Cheryl Thatcher 205 on at

Like (0)

Report

That did it. I have never used that feature before. Thanks!

Was this reply helpful? Yes No
Mahmoud Saadi 32,738 on at

Like (0)

Report

Never use it quite often though ...

I believe it should have put among the utilities rather than a usual accounting function.

Was this reply helpful? Yes No