VOIDED CREDIT CARD RETURN DOC FOR SALES CUSTOMERS

(0) Share

Report

Posted on by Cheryl Thatcher

205

My AR clerk made an error on a return, which was giving a credit card refund to a customer. We voided the return. Everything looked good in the sub-ledger. The return showed a debit and a credit to the checking account. However, the negative payment is showing in our deposit window, but the offsetting positive payment is not showing. Any idea why this happened or how I get rid of it?

*This post is locked for comments

All responses (3)

Answers (2)

Mahmoud Saadi 32,738 on at

Like (0)

Report

RE: VOIDED CREDIT CARD RETURN DOC FOR SALES CUSTOMERS

Never use it quite often though ...

I believe it should have put among the utilities rather than a usual accounting function.
Verified answer

Cheryl Thatcher 205 on at

Like (0)

Report

RE: VOIDED CREDIT CARD RETURN DOC FOR SALES CUSTOMERS

That did it. I have never used that feature before. Thanks!
Verified answer

Mahmoud Saadi 32,738 on at

Like (1)

Report

RE: VOIDED CREDIT CARD RETURN DOC FOR SALES CUSTOMERS

I usually use the "Clear unused receipts" type on the Bank Deposit entry to get rid of specific receipts.