The problem we are experiencing is with a new RMS install that the cash drawer just randomly quits working- The following is a brief history of what has happened thus far-
Purchased a Dell Opti Plex 390 - Windows 7 pro
Installed a PCI Express Parallel adapter card for the Epson TM-T88IIP
Installed Driver for Express Adapter
Instaleld all windows updates
Installed Microsoft RMS
Installed Service Pack 1
Installed (Hot fix?) 4
Installed SQL 2008 Upgrade
Purchased License Key for RMS
Created Database using Backup from another Database
Installed Epson OPOS
Using Epson OPOS created a printer driver - Created using the Epson TM-T88IIP Port 3 - When I originally installed
the card it was ported on slot 3 but the OPOS did not offer port 3 as an
option so I had to go in and expand the range to include port 3.
Created a Cash Drawer driver using the same port (Cash drawer plugs into the back of the Epson via telephone cord) - Installed a StandardP drawer using port three being used by TM-T88IIP
Everything worked fine- Except randomly the cash drawer will not kick and the printer will not function.
Sometimes the drawer would not open, but the printer would print. Sometimes the drawer would not open and the printer would not print.
Tried every scenario to try and find a pattern could not find a pattern that would allow me to emulate the problem at will.
The fix for the problem differed from time to time. The following are some of the things that would cure the problem.
Logging out then back in.
Totally restarting RMS
Reboot PC
Restart printer - log out - log back in -
Whenever the problem occurs, I could go into OPOS and kick the drawer with a Health check- but sometimes it didn't even work there.
Another part of this is at another location I setup 4 other computers exactly the same way (my memory says so anyway) and I have had no problems with those thus far. Part of that may be that they do not get as much traffic as that one stand alone- I will go put more traffic on the other installs and see if I can get them to break.
I have installed, uninstalled, and reinstalled everything I could possibly think of- I even switched out hardware (printer Cash Drawer) and was still able to generate errors.
This is a stand alone install no other computers access it.
I would appreciate any input or ideas.
