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Is there any way to edit the layout of the KB Article Pop Out Screen?
For example, changing "KB Article" to something more meaningful? Maybe add in another field from the KB Article, like Keywords? etc
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Thanks Ravi, that does help because at least I know I wasn't doing anything too wildly wrong :-)
I'll reach out to MS Support.
Jan
I think you are right because I didn't have the relevance search on. When I checked the relevance search, it stopped showing me any record (though the relevance search is still syncing but the point is that relevance search does impact the results.
It looks like a bug to me, you can contact MS Support for confirmation.
Hope this helps.
Hi Ravi. Thanks so much for the suggestion. I tested with the browsers and the same thing happens but what is really interesting is.....it's only when I have enabled Relevance Search for Knowledge Articles that we lose the formatting. When Relevance Search is switched off, the formatting is exactly as the content of the Knowledge Article.
Do you have Relevance Search switched on and does your content still look as it should?
Hi,
I don't think there is any supported way to change the layout/design of the popup. However the font, styling should remain on po[pup as well. I just tried it on my test enviuronment and it stays as is (doesn't changed. doesn't remove ).
Check if this is happening on other browser as well.
Hope this helps.
I have also just realised that all formatting is lost as well - ie font colour, font size, paragraphs, when it pops out or is opened from the Case Record. Is this expected behaviour?
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Mohamed Amine Mahmoudi
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Victor Onyebuchi
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