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How can I exclude deleted form submissions in a RTM segment

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Posted on by jaa

Hello! I wanted to create a segment for everyone who submitted a form, but I've noticed that the deleted form submissions are being included in the segment. Is there a method to exclude these?

For instance, I designed a test form and submitted it three times. I deleted the third submission, yet the segment displays all three submissions.

Any ideas?

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Leah Ju Microsoft Employee on at

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Hi jaa,

When one form submission was submitted, one contact/lead record can be created.

The deletion of a form submission record does not mean that the created lead/contact record is also deleted.

Can you share the configuration of the segment you created?

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jaa 76 on at

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Dear Leah

Yes I can do that - I simply used the form reference to create the segment, nothing more (it doesn't translate properly, but this is basically it).

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Leah Ju Microsoft Employee on at

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HI Partner,

As I said before, the deletion of the submission record did not affect the contact record.

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jaa 76 on at

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Yes, I understand that, but I only want to include valid form submissions in the mailing segment. I don't want contacts with a deleted form submission to receive the mailing. How can I filter that?

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