Hello,
Post the recent Microsoft update, a few of our customers are facing issues with replying to an email within Dynamics.
They have mentioned that when the click on Reply or Reply All, there is no space at the top of the email to type.
They have to manually press Enter a couple of times to make the space.
Anyone else experiencing this and does anyone has a resolution ?
ok thanks, it might be a known issue I would suggest go ahead and raise support ticket with Microsoft and get confirmation
Hi rahul_soni_86,
Yes, I am in the same situation as you.
I created an onload event trigger on my email form with the following code:
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function onLoad(executionContext){
var formContext = executionContext.getFormContext();
var description = formContext.getAttribute("description").getValue();
var original = '------------------- Original Message -------------------
';
//if the description contains original message, add a
tag before the line of original message.
if(description != null && description.indexOf(original) >-1){
description = description.replace(original,'
' original);
}
formContext.getAttribute("description").setValue(description);
}
It works for me:
Hello,
Server version: 9.2.21091.00139
Client version: 1.4.3205-2109.1
2021 release wave 1 enabled
Location is - US
And also What region your org is located in? Based on that I can provide more information.
Hello Rahul ,
what is the CRM version that you have ?
Regards
Anmol Dave
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