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Hi,
Thanks for your question. Based on your description, it seems you're trying to build a segment that excludes contacts who have opted out of SMS messages, without affecting those who may have opted out of email communications.
While filtering by "Topic" and "Purpose" is available, these fields often apply across multiple channels, which can unintentionally exclude contacts from email as well. If the "Channel" field isn’t directly available in the segment builder, one workaround could be to use custom attributes or flags that specifically track SMS opt-out status. These can be added to the contact record and used as filters in your segment.
Alternatively, if your system tracks consent per channel (e.g., SMS vs. Email), you might be able to access that data through a custom entity or integration, depending on how your consent model is configured.
Please verify if this response was helpful.
Thanks and best regards, Daniele Note: This response was prepared with support from Copilot to ensure clarity and completeness.
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