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Dyanmics 365 Outlook Plugin Set Regarding Look Up Record Window Size Issue

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Posted on by Community Member Microsoft Employee

Hello,

Our current enviroment in the office, we have Surface Laptops with resolutions higher than 1080p and additional dual monitors. When users use the "set regardings" in Outlook, the Look Up Record window is distorted and does not render the text correctly. The drop downs are missing entries near the bottom as well.

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pepCRM 5 on at

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RE: Dyanmics 365 Outlook Plugin Set Regarding Look Up Record Window Size Issue

We are current experiencing the same issue - was an answer or resolution ever found for this issue?
Community Member Microsoft Employee on at

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RE: Dyanmics 365 Outlook Plugin Set Regarding Look Up Record Window Size Issue

Good afternoon Srihari,

Were you able to find a solution?
Community Member Microsoft Employee on at

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RE: Dyanmics 365 Outlook Plugin Set Regarding Look Up Record Window Size Issue

Hello Srihari,

We do not see the issue there is other monitor attached. It only happens when we have a second or third monitor of different resolutions. This issue has been replicated across 100 of our employees as they all have surface laptops with second monitors.
Srihari 350 on at

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RE: Dyanmics 365 Outlook Plugin Set Regarding Look Up Record Window Size Issue

Hi,

Do you see the issue when the resolution is 1080p with single monitor?

Thanks,

Srihari
Community Member Microsoft Employee on at

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RE: Dyanmics 365 Outlook Plugin Set Regarding Look Up Record Window Size Issue

Image of issue:

i.imgur.com/26uwE95.png