"Email configuration test is scheduled" but never runs.

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Posted on by BrianMatheny

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I've been having issues with the Email Configuration of my system (Office 365 Hosted). I have some users using the Email Router with Server Side Synchronization, while others are using the CRM plug in for Outlook.

I've attempted to run tests on the mailboxes, but they're all set to "configuration test is scheduled". The tests never run, so I am at a loss in regards to whose mailbox is working, and whose is not.

Has anyone had these test run correctly? If so, how?

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Lozici Cezar 890 on at

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Hi Brian,

Can you share a print screen of this behavior?

Thank you for using Microsoft Dynamics CRM Communities

Cezar Lozici

Support Engineer

Microsoft Dynamics CRM

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BrianMatheny 425 on at

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Thanks, Cesar.

The image below outlines what I am currently seeing on all mailboxes.

Note that the email test has been scheduled, and the last run is showing 1/1/1900.

Any ideas you have would be appreciated.

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Ryan Maclean 3,070 on at

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I am having the exact same issue so any advice would be appreciated by me also!

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tiagolvsantos 740 on at

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Is your email router working?

Are you running a Online Org? If so be aware you need to have a email router installed on a server. The CRM may be online but the email router needs a physical machine to be deployed.

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BrianMatheny 425 on at

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We are running CRM hosted via Office 365, along with Outlook for Office 365.

Some users are using the CRM plugin for Outlook, whilst others are using the configured email router.

How would I deploy the email router to a physical machine if it's an online Office 365 environment?

For the users that are using the email router and sending via the UI, these settings have been deployed. Do I need a configured profile for users that are using the Outlook connector?

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BrianMatheny 425 on at

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Just further confirmation - I have configured additional email boxes, some using the Email Router, and others using the Outlook Plugin.

Both types of configurations are running just fine, and mail is being sent and received - however the tests still show they've never run.

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Dmitry Dzygin 45 on at

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Had exactly the same problem.

On the panel on the right, you can click on Related -> Common -> Alerts

There you should see an error description for why the email wasn't sent.

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JBill 1,045 on at

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Hi - did you every get this issue resolved? I'm having the same problem at the moment. Cheers

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Community Member on at

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Hi,

I'm experiencing the same issue. I'm using server-side sync for my mail boxes and all but one of them works. The one that doesn't work doesn't have any warnings and is stuck in the"Email configuration test is scheduled" state.

Any way to cancel this and begin the test again? Restarting async services or Crm App Pool doesn't help.

Regards,

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Aileen Gusni 44,524 on at

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Hi,

You need to change the Incoming Email/Outgoing Email from Outlook to Server Side/Email Router in order to do this testing.

And you need to Approve the Email.

And can you see the Alerts?

Thanks.

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