Hi all,
WE have a weird issue when we trying to send pdf invoice the send to button is greyed.
any advice?
thank you
Roman
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Hi Roman,
Did you try the following article:
KB 852539 The Send To: Mail Recipient (PDF) option remains grayed out on all workstations when Adobe Acrobat Writer is installedhttp://support.microsoft.com/kb/852539
Also, if you are using GP2013 the System Requirements list Adobe X as the required writer version:
https://mbs.microsoft.com/customersource/documentation/systemrequirements/MDGP2013_System_Requirements.htm
Finally, I believe there is a bug for GP2013 out there when emailing PDF statements. I’m not quite sure if that affects invoices too, but you could ask Microsoft to see if they have a known bug on this.Good luck!William
I have also seen this when using a 64 bit version of Outlook when GP requires the 32 bit version to be used.
Hope this helps,
Adam
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