Hi all,
WE have a weird issue when we trying to send pdf invoice the send to button is greyed.
any advice?
thank you
Roman
*This post is locked for comments
Hi Roman,
Did you try the following article:
KB 852539 The Send To: Mail Recipient (PDF) option remains grayed out on all workstations when Adobe Acrobat Writer is installedhttp://support.microsoft.com/kb/852539
Also, if you are using GP2013 the System Requirements list Adobe X as the required writer version:
https://mbs.microsoft.com/customersource/documentation/systemrequirements/MDGP2013_System_Requirements.htm
Finally, I believe there is a bug for GP2013 out there when emailing PDF statements. I’m not quite sure if that affects invoices too, but you could ask Microsoft to see if they have a known bug on this.Good luck!William
I have also seen this when using a 64 bit version of Outlook when GP requires the 32 bit version to be used.
Hope this helps,
Adam
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.