Need a way to auto-approve Mailboxes in CRM?

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Posted on by profitweb

We're setting up CRM 2016 Online with Exchange Online. Everything is set to Server-side Synch.

Going forward, we want all mailboxes (licensed CRM users) to be automatically approved and synched. We do not want to have someone manually do it every time a new CRM user is added.

Since setting the default Service-side Synch settings, we have not added any new users to CRM.

How can we automate this?

Thank you!

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Community Member on at

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Settings > Administration > System Settings (or settings > Email configuration > Email configuration settings)

Look for the two checkboxes "Process emails only for approved users / queues" and uncheck (clear) them.

Now you don't need to approve users before they can use email.

If the person who sets up users is the same person who can approve the mailbox for use, then it makes sense to turn this off. It only really adds value when users can be created by one person (maybe in the systems team) and the mailbox needs to be approved by someone on the CRM team.

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profitweb on at

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Thank you! I guess we had set the settings after adding new licensed users. We will license a new user and test that it works so the CRM admin can complete the process.

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Nishant Rana 11,325 Microsoft Employee on at

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this should help - docs.microsoft.com/.../connect-exchange-online

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