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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / You cannot send the em...
Small and medium business | Business Central, N...
Suggested Answer

You cannot send the email. Verify that the email settings are correct

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Posted on by Lethiwe 135

Hi All, I get this error when sending a statement from business central to customers, any ideas why I get this error?

Email account is setup and works perfectly but when sending a statement I get this. Please assist

pastedimage1670238910804v1.png

I have the same question (0)
  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,812 Moderator on at

    Hi,

    Not sure, how you are sending the email? but please check as follows

    1. Email Account send test email

    2. Set Customer document Layout or Profile from customer card.

    Thanks.

  • Suggested answer
    Manan_Shah Profile Picture
    Manan_Shah 1,461 on at

    Hi Lethiwe,

    Please check Email Account outbox which you are using to send mail where you can check what is the error while sending statement. Possible with that you can fix your issue. Mostly your account doesn't have permission to use 3rd party application to send email. you have to enable it from mail setting. and it will fix the issue. 

    To understand the error. Go to Email Account Page. Navigate -> Email Outbox it will open list of error, on this page you can check what is error 
    pastedimage1670310445672v1.png


    Many Thanks,
    Manan

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,421 Super User 2026 Season 1 on at

    hi

    look this

    learn.microsoft.com/.../admin-how-setup-email

    DANiele

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