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Start Date shows yesterday's date on new activities

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Posted on by Bryan Hallas

We have recently noticed an issue with our Dynamics Online instance. When we create a new phone call record, the Start Date field is set to yesterday's date at 8:00 PM. It appears that this may have started when we recently received the update to from Microsoft Dynamics CRM Online 2016 Update 1 to Dynamics 365. Currently two of our environments that are on the latest release of Dynamics 365 have this issue, but out one Test environment which is still on Microsoft Dynamics CRM Online 2016 Update 1 does not have this issue, and when a new phone call is created it shows the Start Date as the date and time that the new phone call was created.

We do have some workflows that run that modify new phone call records when they are created, but when looking at the Audit history, it doesn't show that the Start date fields has been modified.

Has anyone else seen this behavior since the latest update?

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Aric Levin 30,188 on at

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RE: Start Date shows yesterday's date on new activities

I have seen that issue as well. It is usually when the date fields are date only fields.

The Start Date UTC field should give you the correct data.

It seems like this is a bug, but I have not seen any resolution yet in the latest CRM updates. I an experiencing this on Dynamics 365 8.2.1 On-Premise for one of my customers.

Probably worth writing this on ideas.dynamics.com if not already there.