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205Hello!
Hoping someone has encountered this before and can give some insight.
For some reason we are having a problem where we are no longer able to add a lead to CRM by using the Outlook plugin. It'll seem like it's working, allow us to enter all the information, but the save button is greyed out at the bottom for some reason. It was working and then just quit a little while back and I've been unable to find a solution on my own.
In addition, the plugin itself works on iOS and on the web, but will not work in Outlook 2016. We get an error message every time we try to open it in Outlook. It seems to be an Outlook issue since it happens on multiple computers. Is anyone else having similar issues?
All of these things were working fine then just stopped. I don't know if maybe it's something we did on the back end or if it's an issue with CRM.
Oh, and one last thing that's not working... email engagement in CRM. We are able to send emails without a problem but the tracking function is no longer working. It no longer registers if the email has been opened and viewed.
Any ideas?
Thank you,
Chris
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