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Accounts Receivable Summary Not matching Statement

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Posted on by Community Member Microsoft Employee

Hi guys,

I have a client using Hq with three stores. They have had the system for seven years. We upgraded them to 2.0.1004. Every month they close the billing cycle and print off the statements. When a customer rings in to pay an outstanding amount the client runs the account summary, then the problem arises. The statement amount in 1-30 or 31-60 days etc. does not match the amount in the account summary. Have other people come across this is there a hotfix for it? Our client never had this issue before the upgrade

Thanks in advance for any replies

Margaret

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