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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Is Omnichannel (Live C...
Service | Customer Service, Contact Center, Fie...
Answered

Is Omnichannel (Live Chat) licence fixed to one user ?

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Posted on by CathyAnne 47

Is it possible to share Omnichannel licence for live chat across agents?  

E;g  Jane Doe has a licence but is on annual leave, can another agent take up the licence to administer live chat sessions instead?

Many thanks,

Cathy 

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi CathyAnne，

    You can refer following link to assign license to users:

    Assign licenses to users - Microsoft 365 admin | Microsoft Docs

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Suggested answer
    CathyAnne Profile Picture
    CathyAnne 47 on at

    Thanks Leah.  That's great :)

  • tombrownny Profile Picture
    tombrownny 5 on at

    I have the same question

    Tom, https://www.mabbly.com/

  • maryyyleg Profile Picture
    maryyyleg 5 on at

    Thanks.

    I used your advice in my Legal Files office (www.legalfiles.com/.../)

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