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Is Omnichannel (Live Chat) licence fixed to one user ?

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Posted on by CathyAnne

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Is it possible to share Omnichannel licence for live chat across agents?

E;g Jane Doe has a licence but is on annual leave, can another agent take up the licence to administer live chat sessions instead?

Many thanks,

Cathy

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Hi CathyAnne，

You can refer following link to assign license to users:

Assign licenses to users - Microsoft 365 admin | Microsoft Docs

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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CathyAnne 47 on at

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Thanks Leah. That's great :)

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tombrownny 5 on at

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I have the same question

Tom, https://www.mabbly.com/

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maryyyleg 5 on at

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Thanks.

I used your advice in my Legal Files office (www.legalfiles.com/.../)

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