Dynamics Community Forum Thread Details

CIF Microsoft.CIFramework.createSession does not create a sessionId

Hi All

Following the example to integrate CIF with Twilio here: https://github.com/microsoft/Dynamics365-Apps-Samples/tree/master/customer-service/channel-integration-framework/TwilioSampleInteg_version2

I have built the sales application but having issues with the JS file:

I have traced the issue back to no sessions id in the line:

Microsoft.CIFramework.createSession(inputBag).then(
(sessionId) => {
var sessionPh = new SessionInfo(PhoneState.Dialing, sessionId);

}

The sessionId is always null (full code below). Its not generating an error, just no sessionId. I cannot seem to find any other posts regarding this issue.

function ongoingCall() {
    debugger;
    var sess = phone.listOfSessions.get(phone.currentCallSessioId);
    if (sess == null || sess === undefined) {
        var inputBag = {
            "templateName": "TwilioCallSessionTemplate", "templateParameters": {}, "customerName": phone.name
        };
        Microsoft.CIFramework.createSession(inputBag).then(
            (sessionId) => {
                var sessionPh = new SessionInfo(PhoneState.Dialing, sessionId);
                sessionPh.name = phone.name;
                log("Dialing "   sessionPh.name);
                $('#callNotesField').text("");
                phone.listOfSessions.set(sessionId, sessionPh);
                phone.currentCallSessioId = sessionId;
                sessionPh.isOldSession = false;
                sessionPh.state = PhoneState.Ongoing;
            },
            (error) => {
                log("Error in session creation for dialing "   sessionPh.name);
            });
    }
    else {
        sess.isOldSession = true;
        sess.state = PhoneState.Ongoing;
    }
}

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