Activities owner changing

(0) Share

Report

Posted on by Itz_Me_Ram

155

I have two BU's - A,B where A is the parent and B is the child BU.

My contact records are owned by a user belonging to parent BU 'A' and the activities are owned by user from child BU 'B'.

I have a lookup to account entity on contact form and a plugin(synchronous) that updates the address fields on contact form whenever there is an update to address fields on parent account.

The issue is when i'm updating address on account, it is updating all the child contact records as expected but also changing the contact activities owner to the parent contact owner.

I'm not using any owner fields in my plugin code but seeing this weird issue.

*This post is locked for comments

All responses (4)

Answers (0)

Suggested answer

Community Member Microsoft Employee on at

Like (0)

Report

RE: Activities owner changing

Hi Itz_Me_Ram,

If you solved the problem or received help from an answer, please mark it as verified to encourage the community to provide more and more a better support.

Thank you.

Francesco

If you found the answer helpful, please mark as Verified

Join my network on LinkedIn Follow me on Twitter

Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com
Suggested answer

Community Member Microsoft Employee on at

Like (0)

Report
RE: Activities owner changing

Hi Itz_Me_Ram,

the error seems clear: you update the whole entity instead of updating only needed attributes.

Doing so you do a "reparent" and probably system reassign all related entities.

Modify your code as follows:

foreach (var c in res) { Entity ec = (Entity)c; Entity e = new Entity(ec.LogicalName); e.Id = ec.Id; if (oldStreet1 != newStreet1) e["address1_line1"] = newStreet1; if (oldStreet2 != newStreet2) e["address1_line2"] = newStreet2; if (oldCity != newCity) e["address1_city"] = newCity; if (oldZip != newZip) e["address1_postalcode"] = newZip; if (oldStateorProvince != newStateorProvince) e["address1_stateorprovince"] = newStateorProvince; if (oldCountry != newCountry) e["address1_country"] = newCountry; //ServiceContext.Attach(e); ServiceContext.UpdateObject(e); }

Please let me know if you solve.

If you found the answer helpful, please mark as Verified

Join my network on LinkedIn Follow me on Twitter

Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com
Itz_Me_Ram 155 on at

Like (0)

Report

RE: Activities owner changing

I verified and there is no workflow.

Here is my code :

public class PostAccountUpdateContacts : IPlugin

{

public void Execute(IServiceProvider serviceProvider)

{

// Obtain the execution context from the service provider.

IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));

// Get a reference to the Organization service.

IOrganizationServiceFactory factory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));

IOrganizationService service = factory.CreateOrganizationService(context.UserId);

//create the service context

var ServiceContext = new OrganizationServiceContext(service);

string oldStreet1 = "";

string newStreet1 = "";

string oldStreet2 = "";

string newStreet2 = "";

string oldCity = "";

string newCity = "";

string oldStateorProvince = "";

string newStateorProvince = "";

string oldZip = "";

string newZip = "";

string oldCountry = "";

string newCountry = "";

// The InputParameters collection contains all the data passed in the message request.

if (context.InputParameters.Contains("Target") &&

context.InputParameters["Target"] is Entity)

{

// Obtain the target entity from the input parmameters.

Entity entity = (Entity)context.InputParameters["Target"];

Entity preImageEntity = (Entity)context.PreEntityImages["preImageAlias"];

Entity postImageEntity = (Entity)context.PostEntityImages["postImageAlias"];

if (preImageEntity.Attributes.Contains("address1_line1"))

{

oldStreet1 = (string)preImageEntity.Attributes["address1_line1"];

}

if (postImageEntity.Attributes.Contains("address1_line1"))

{

newStreet1 = (string)postImageEntity.Attributes["address1_line1"];

}

if (preImageEntity.Attributes.Contains("address1_line2"))

{

oldStreet2 = (string)preImageEntity.Attributes["address1_line2"];

}

if (postImageEntity.Attributes.Contains("address1_line2"))

{

newStreet2 = (string)postImageEntity.Attributes["address1_line2"];

}

if (preImageEntity.Attributes.Contains("address1_city"))

{

oldCity = (string)preImageEntity.Attributes["address1_city"];

}

if (postImageEntity.Attributes.Contains("address1_city"))

{

newCity = (string)postImageEntity.Attributes["address1_city"];

}

if (preImageEntity.Attributes.Contains("address1_stateorprovince"))

{

oldStateorProvince = (string)preImageEntity.Attributes["address1_stateorprovince"];

}

if (postImageEntity.Attributes.Contains("address1_stateorprovince"))

{

newStateorProvince = (string)postImageEntity.Attributes["address1_stateorprovince"];

}

if (preImageEntity.Attributes.Contains("address1_postalcode"))

{

oldZip = (string)preImageEntity.Attributes["address1_postalcode"];

}

if (postImageEntity.Attributes.Contains("address1_postalcode"))

{

newZip = (string)postImageEntity.Attributes["address1_postalcode"];

}

if (preImageEntity.Attributes.Contains("address1_country"))

{

oldCountry = (string)preImageEntity.Attributes["address1_country"];

}

if (postImageEntity.Attributes.Contains("address1_country"))

{

newCountry = (string)postImageEntity.Attributes["address1_country"];

}

if (oldStreet1 != newStreet1 || oldStreet2 != newStreet2 || oldCity != newCity || oldZip != newZip || oldStateorProvince != newStateorProvince || oldCountry != newCountry)

{

try

{

//Create query to get the related contacts

var res = from c in ServiceContext.CreateQuery("contact")

where c["ch_direct"].Equals(entity.Id)

select c;

foreach (var c in res)

{

Entity e = (Entity)c;

if (oldStreet1 != newStreet1)

e["address1_line1"] = newStreet1;

if (oldStreet2 != newStreet2)

e["address1_line2"] = newStreet2;

if (oldCity != newCity)

e["address1_city"] = newCity;

if (oldZip != newZip)

e["address1_postalcode"] = newZip;

if (oldStateorProvince != newStateorProvince)

e["address1_stateorprovince"] = newStateorProvince;

if (oldCountry != newCountry)

e["address1_country"] = newCountry;

//ServiceContext.Attach(e);

ServiceContext.UpdateObject(e);

}

ServiceContext.SaveChanges();

}

catch (FaultException<OrganizationServiceFault> ex)

{

throw new InvalidPluginExecutionException("An error occurred in the plug-in.", ex);

}

}

}

}

}
Suggested answer

Community Member Microsoft Employee on at

Like (0)

Report

RE: Activities owner changing

Hi Itz_Me_Ram,

please share your plugin code.

Please also check there isn't any workflow that fire on the same event.

Looking forward to hearing from you.

If you found the answer helpful, please mark as Verified

Join my network on LinkedIn Follow me on Twitter

Thank You & Best Regards

Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com