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Customer Insights - Data forum

Cannot uninstall Insights cause of dependencies

Posted on by 40

I am trying to remove Insights from CRM since the free version is being discontinued. I founded these uninstall instructions 

https://kb.insideview.com/hc/en-us/articles/115007393928-Uninstalling-Insights-Enterprise-from-Microsoft-Dynamics-CRM-or-Dynamics-365

but I have a dependency error when I try to delete the solution and I have no idea of how I can suppress those dependencies. 

thanks for your help.

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  • sthomas Profile Picture
    sthomas on at
    RE: Cannot uninstall Insights cause of dependencies

    Hi Mohamed-- this forum is regarding the Dynamics 365 Customer Insights (dynamics.microsoft.com/.../customer-insights).

    Looks like the above screens are from a different app?

    If you have any further questions about D365 Customer Insights -- feel free to drop an email to c360help@microsoft.com. Thanks.

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