Hi, I hope you can help me. I have successfully installed the Outlook add-in on two laptops but have encountered a problem on mine. They're all built the same with ESET anti-virus, Win7 and Office 2010. I am using Dynamics CRM 2011 Online.
The two problems may or may not be related:
1) I can install the Outlook add-in without offline capability - CRM has a tendency to crash Outlook however. When I open Outlook it often goes to 'not responding' then restarts without CRM running. Without CRM running Outlook is stable. The only way to get CRM running again is to exit Outlook, wait for a while and then restart the programme - but even then it sometimes will repeat the same 'not responding' behaviour. I cannot reliably replicate the behaviour though, I haven't been able to work out exactly what is going on.
2) I cannot install the Outlook add-in with offline capability. If installing the add-in from scratch the dialog box comes up and it seems to start installing but I get a restart message when it reaches SQL Server Express 2008 (CRM). I click 'ok' to restart but after the machine reboots it seems to commence installing from the start. Hence I soon receive another restart message, and so the cycle repeats over and over again and I am never able to progress beyond installing SQL.
If I try to go offline from within Outlook (having installed the add-in) without the offline capabilities I am prompted to install the missing components for offline working. I click OK, download the files and then I enter the same cycle of SQL Server Express 2008 (CRM)-restart as mentioned above.
There are no other SQL instances running on the laptop. I have tried uninstalling the Outlook add-in completely. I am really at a loss now......
I'd be grateful to hear any ideas you may have. Has anyone encountered any of these two problems before?
