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Good day all,
I haven't been able to find much online regarding the issue a client of mine is experiencing so I thought posting in these community forums for the first time would be beneficial.
Within the customer payment journal, two lines have identical CPAY #'s, seen below:
As you can see there was an error message associated as well. This was due to associated deductions but I'm unsure if this is entirely relevant to duplicate CPAY #''s.
What could be causing a duplicate CPAY #? Can these fields be manually inputted as a one time, admin-type process?
Any and all help is appreciated.
Hi AvivA,
If you want to post the journal, please check the journal is balanced (Balance = 0). Then you can take a backup from on of the duplicate journal line (e.g. Payment reference, customer id , invoice number and amount) and delete the journal line and click on "New" to create a new journal line and once the journal line get new voucher number, you can add the journal line manually and then post the journal.
To troubleshoot the issue, you can try to repro the issue in your test or dev environment and debugge the issue. In our case, we used GER config for import of customer payment file and we reproduced the issue when we had unstructured payment in our payment file. The issue resolved by Micorosft.
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