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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 10 Load Slow
Microsoft Dynamics GP (Archived)

GP 10 Load Slow

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Posted on by Community Member

Hi,

 

i've recently upgraded from GP9 SP3 to GP10 SP5, on a new server (running only GP). strange thing is after the upgrade, loading GP had turned very slow. initiating GP is quick, user login also fine, it's when the company is selected then there's a long halt (almost 5 minutes) until the homepage is loaded. the database had been taken to test on several different machines and all had the same scenario. anybody ever encountered this? if yes, anything i can do to my database, or perhaps GP itself ?

 

thanks, and cheers

ivan

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  • Verified answer
    David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 14,095 Most Valuable Professional on at

    This is a known issue:

    blogs.msdn.com/.../microsoft-dynamics-gp-10-0-service-pack-5-login-performance-issue.aspx

    There is a hotfix available.

    David

    David Musgrave [MSFT]

    Escalation Engineer - Microsoft Dynamics GP

    Microsoft Dynamics Support - Asia Pacific

    Microsoft Dynamics (formerly Microsoft Business Solutions)

    www.microsoft.com/Dynamics

    mailto:David dot Musgrave at microsoft dot com

    blogs.msdn.com/DevelopingForDynamicsGP

    Any views contained within are my personal views and not necessarily Microsoft policy.

    This posting is provided "AS IS" with no warranties, and confers no rights.  

  • Santosh Profile Picture
    Santosh 766 on at

    Hi David,

    Is this issue only with GP10 with SP5 or GP10 with sp3 has also same issue?

    Even I have observed G10 with sp3 is taking time to login into system.

    Regards,

    Santosh

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 14,095 Most Valuable Professional on at

    The issue with AA is specific to SP5 and is already fixed in a hotfix.

    If you think you might have a similar issue.  Check the number of records in the syMenuMstr (DYNAMICS.dbo.SY07110)  table.  Then login and see if it increases each time you login.  If it does, identify the CmdParentDictID which is adding new records and look up the product ID in the Dynamics.set.  

    That's how you identify which addon product is the issue.  It could be a custom or isv product too.

    David

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 14,095 Most Valuable Professional on at

    I have updated the post with these steps.

    blogs.msdn.com/.../microsoft-dynamics-gp-10-0-service-pack-5-login-performance-issue.aspx

    David

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