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Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

Posted on by 5

Since we upgraded to Field Service Mobile App Version 12.1.22, we are having to click the mouse after every keystroke in a lookup when running from a PC - see example entering Work Order Products.  Is this a PC configuration issue or a bug in the new release?  VERY inconvenient for our service techs.

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  • Suggested answer
    RakeshJ Profile Picture
    RakeshJ on at
    RE: Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

    I would recommend you to submit a support ticket for this scenario as this behavior needs to be investigated.

    Regards,

    Rakesh

  • RE: Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

    Where we have hundreds of entries (products, customers, etc), we need to use search, not tab through the lookup options

  • RE: Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

    No customizations to autosave.  Happens with all users who are on the new version - not with the users on the prior version.  Problem is with PC - not with iPhone.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,319 on at
    RE: Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

    I have the same version and I need to tab over to the (+) button to open the lookup list.

    Then I press the tab button a few more times to select through the lookup options to select.

  • Suggested answer
    RakeshJ Profile Picture
    RakeshJ on at
    RE: Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

    Hi Leslie,

    Please share below details :

    - Do you have any specific customization in the mobile project which was responsible to auto save when you tab out tab through the options and press enter without mouse ?

    -I believe OOTB behavior is to use mouseclick. Is this issue with all users ?

  • RE: Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

    Yes it worked fine until we upgraded to this version.  Our techs on the older version are not experiencing the issue.

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,319 on at
    RE: Field Service Mobile App - Lookups Requiring Extra Mouse Click on release 12.1.22

    How was it previously working before? Were you able to tab through the options and press enter without mouse clicking?

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