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Send email receipts from Modern POS Placeholder does not work

Posted on by 10

I have followed the document to set up. I copy the example from document below and upload to email template. Email is sent with receipt successfully. However the placeholder is not replaced by the transaction value.

I am using the demo data.

Email Template(Copied from document):


Email received:


Anyone have idea why the placeholder does not work?

Thank you in advance,


  • Verified answer
    Juliet Zhu Profile Picture
    Juliet Zhu on at
    RE: Send email receipts from Modern POS Placeholder does not work

    Hi Lenard,

    That's correct. These placeholders are being used in email notifications for transactional events, for customer orders, online store orders, call center orders etc.

    It’s triggered when order status changed, based on the definition in email notification profile:

    In your scenario, you are essentially "printing" the receipt in an email. It's like an embedded version of the receipt in email, so only %message% placeholder is accepted, which renders the formatted receipt "strings" (defined in receipt layout designer).

    See this blog:

    Thank you for using Microsoft Dynamics Communities,

    Juliet Zhu


    Microsoft Dynamics AX / Dynamics 365 Commerce

    If my information answers your question please click 'Yes' against "Did this answer your question?" to help other community members. 

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