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Trigger workflow on the receipt of an email

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Posted on by ESP

Hi Guys I am looking at a way of being able to trigger a workflow when a response to an email is received, does anybody know how to do this.

Many Thanks

ESP

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Inogic 24,094 on at

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Re: Trigger workflow on the receipt of an email

Hi,

If you are using Tracking Tokens whe sending mails through CRM, it would be a good idea to write a workflow assembly that checks for matching tracking token and if found perform an action.

Hope this helps!

Sam
Leon Tribe 7,034 on at

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Re: Trigger workflow on the receipt of an email

If it is going to work, it would be off the creation of the email activity record and you'd have to use a conditional to try and work out which ones were responses. If they're regarding a specific kind of record, you could use this information as well. Good luck ;) Leon Tribe Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/

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