Shared mailbox not visible in Users table

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Posted on by Maneesh Sharma

Hi community,

I have a requirement of sending mail via a Shared mailbox, which holds the already existing CE users. I created a column that has a lookup of the User table on the form, but that shared mailbox is not visible in the list.

Should that mailbox need a CE license in order to make it available in the lookup column..? And after that will it send mail to the users who are present in that mailbox..?

It's a bit confusing, can anyone guide me on how to achieve it?

Thank you.

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Haig Liu Microsoft Employee on at

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RE: Shared mailbox not visible in Users table

Hi Maneesh Sharma,

"Sending mail via a Shared mailbox" doesn't sound like a good idea.

We usually use the shared mailbox to receive emails instead of using it as an email address to send emails.

If you really need it, you can choose to convert your mailbox:

https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/convert-a-mailbox
Or grant a shared mailbox license and permissions.