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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamics Service App -...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Dynamics Service App - Timeline sort / view

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Posted on by Tom H 5

Hello

Is there a reason why it shows last modified for all emails as the last time the case was modified?

pastedimage1677065247779v1.png

The email above wasn't composed at the time it shows last modified

Also, it's not showing the "Notes" near the top, it's showing them near the bottom. I can only see the Notes if I filter by Notes.

I believe the issue with the last modified being changed on all notes / emails is causing issues with the sort order.

Thanks

I have the same question (0)
  • Suggested answer
    Eiken Profile Picture
    Eiken on at

    Hi,

    Please go the form editing interface to Set up the timeline control.

    Click the Activities drop-down and choose “Last Updated” in Sort activities by.

    It will show the email modified date.

    pastedimage1677133035443v4.png 

    To show the notes near the top. Choose Descending in Sort default in Advanced drop-down.

    pastedimage1677133051151v5.png

  • Tom H Profile Picture
    Tom H 5 on at

    Where is the form editing interface?

  • Suggested answer
    Eiken Profile Picture
    Eiken on at

    Hi,

    Please sign in your power apps.

    Business Apps | Microsoft Power Apps

    Choose your environment, and click Case in Table.

    pastedimage1677201278033v1.png

    Choose Forms and click Case.

    pastedimage1677201350643v2.png

    pastedimage1677201395844v3.png

    Then this is form editor. Click the timeline, the setting will on the right.

    pastedimage1677201470125v4.png

  • Suggested answer
    Eiken Profile Picture
    Eiken on at

    More details about timeline,please check the following links.

    Add and configure the timeline control in Power Apps - Power Apps | Microsoft Learn

    Timeline Overview for Users - Power Apps | Microsoft Learn

  • Tom H Profile Picture
    Tom H 5 on at

    Hello

    We've noticed that when assigning a ticket to another agent / user is where it seems to set everything to last modified as the time of the assignment

    Is there a way to resolve this also?

  • Suggested answer
    Eiken Profile Picture
    Eiken on at

    Hi Tom,

    Please check this link, it can help you.

    www.journeyteam.com/.../how-to-customize-activity-timestamps-within-dynamics-365

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