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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Workflow assignment us...
Microsoft Dynamics AX (Archived)

Workflow assignment user "Work Item owner"

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Posted on by Dona83 255

Hi,

Someone can explain me please when I can use a user assignment "Work item Owner" for approval.

I setup a Purchase requisition line, with an assignment “Workflow user” -> “Work item owner”. I get the following error but I don’t understand why ?
    
    Stopped (error): X++ Exception: This workflow cannot continue processing because no users were retrieved for the current workflow step. Contact your system administrator.
  
at SysWorkflowServiceProvider-resolveParticipant
    SysWorkflowQueue-resume

Thank in advance

Dona83

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I have the same question (0)
  • Verified answer
    Jonathan Halland Profile Picture
    Jonathan Halland 11,310 on at

    This requires you to be within a work item context already. On initial assignment you are creating the work item owner. Its not normally very useful for direct assignment, but rather for use in escalation or notifications.

    Kind Regards

  • Dona83 Profile Picture
    Dona83 255 on at

    Hi Jonathan,

    First of all thanks for your answer. I understood it's not very useful but why we have the possibility ? When I want to use it it's not possible( in error in my case). What I can explain to my customer ;-)

    Ok for escalation

    04.png

    But for notifications, we don't have this possibility :

    Thank you

  • Jonathan Halland Profile Picture
    Jonathan Halland 11,310 on at

    Hi Dona.

    I agree, the usage of it in AX is inconsistent. Try to avoid it apart from in escalation. What your actual requirement that the customer is asking for, or are you just curious?

  • Dona83 Profile Picture
    Dona83 255 on at

    In fact I have to write a user manual to explain how to set workflow configurations but my customer is very curious. I think he will ask me :-)

  • Verified answer
    Jonathan Halland Profile Picture
    Jonathan Halland 11,310 on at

    Ok. Hope the comments were helpful.

  • Dona83 Profile Picture
    Dona83 255 on at

    yes thank you :-)

  • Hammed Profile Picture
    Hammed 366 User Group Leader on at

    How did you resolve this problem.I am having the same problem as well.,See below

    Stopped (error): SysWorkflowQueue-resume X++ Exception: The workflow item task cannot be assigned because user XX cannot view budget plan XYZ. at SysWorkflowParticipantProvider-resolve SysWorkflowParticipantProvider-resolveParticipants SysWorkflowServiceP

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