Cash Receipts

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Posted on by Alsamrob

I was in the process of applying a cash receipt to open invoices. Got about half of the invoices posted and lost power. After powering back up, the check was not in my CR batch, and the invoices that I had applied were no longer available. Looking in Transactions by Customer, I can find the invoices. There is a payment ID indicating that a payment was applied to the invoices, but when I drill into that payment, I get a message that "this document does not exist". The CR is not in batch recovery. Help!!

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Alsamrob 35 on at

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RE: Cash Receipts

Ran a reconcile, and then a check links, and the problem was solved. Thanks for the reply.
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Tom Cruse 1,477 on at

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RE: Cash Receipts

I've had this happen to me before, a similar situation showed a payment applied to an invoice so it thought the invoice was paid even though it still showed the full balance remaining. I called it the "ghost payment". To fix it I ran reconcile at the vendor level for that particular vendor.

It caught the "ghost payment" and removed it because it had no underlying detail. After that we were able to input a new cash receipt and apply it.

As always be sure to run a backup of your company database before you run reconcile.