web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Last email sent
Customer experience | Sales, Customer Insights,...
Suggested Answer

Last email sent

(0) ShareShare
ReportReport
Posted on by IMalloul 5

Hi,

Through our marketing application we send event invites to our customers. We would like to implement a business rule now where we delete certain contacts who have not received a marketing email in the last 6 months. The marketing emails that are sent and the date are not stored in Dynamics but only visible through the insights tab. How can we access this information to then create a workflow or Power Automate flow for this business rule? Is there an easy way to do this?

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Please follow the next steps to achieve your request. 

    1. Create a dynamic segment to filter out the contacts who have not received a marketing email in the last 6 months.

    Ref: Create segments based on interactions (Dynamics 365 Marketing) | Microsoft Docs

    It would be something like:

    pastedimage1632907919910v1.png

    1. Create an on-demand workflow target at Contact entity to delete records. 

     Here, as there is no OOTB delete step in workflow, you need to import a solution called Dynamics-365-Workflow-Tools.

    pastedimage1632907937665v2.png

    pastedimage1632907952216v3.png

    1. Create a customer journey. Set the audience as the segment created in step 1 and add the workflow after it. It allows to delete the contacts who are contained in the segment.

    pastedimage1632908000605v4.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 197 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans